Here you can find answers about product customization, MOQ, payment, and delivery for Wellball’s tennis & padel balls.
General Questions
Are you a factory or trading company?
We are an integrated manufacturer and trading company, which means we handle customized design, manufacturing and export by ourselves to ensure quality and shipment efficiency.
Is my payment safe?
The order can go through Alibaba Trade Assurance, which supports bank T/T or PayPal. It provides 100% protection for your order and ensures safe transactions.
Is it secure to do business with your company?
We are a verified Alibaba Gold Supplier for many years, ensuring safe and trustworthy cooperation.
What currency options do you accept for payment?
We can accept payments in USD and EUR currencies.
Product & Shipment Questions
Can I customize the logo and packaging?
Yes, we offer full customization — including logo printing, packaging design, felt color, and labeling. Just send us your design or ideas, and our design team will assist you.
Can you quote shipping cost to my country?
Yes. We can offer door-to-door shipping by sea or air to your delivery address. Please confirm your delivery address and ZIP code, and we’ll check the best rate for you.
How can we guarantee product quality for mass production?
As a company with many years of experience, we always treat product quality as our top priority. We hope our customers can have full confidence in us, and we fully support transparent third-party inspection before shipment.
What is the Minimum Order Quantity (MOQ) for custom logo?
Our MOQ for custom logo on balls is 600 pcs.
How long is the sample lead time?
The sample production lead time is about 7 days if the sample needs your customized logo.
How long is the mass production lead time?
Normally 30–45 days after receiving the deposit and confirming the design. The exact time depends on order quantity and customization level.
What shipment terms do you provide?
We usually offer EXW, FOB, and DDP terms. CNF/CFR and other terms are also available according to your request.
Have further questions?
Send us your inquiry — customized solution and best quote within 24 hours
